Dear Customers,

Telekom Malaysia Berhad (TM) will be carrying out scheduled maintenance on its customer support service system from 2.00 pm, on Saturday, 12 July 2014 to 8.00 pm, on Sunday, 13 July 2014 to ensure continued enhancement of our services.

During this time, the following services will not be available:

All online customer self-care services related to UniFi, such as:

  • Subscription to new services

  • Processing of new UniFi service subscription applications and service upgrade requests

  • Bill viewing and bill payment

  • Processing of UniFi complaints and fault reporting

  • Service reconnection due to non-payment for Infoblast,  e-Storage, e-Browse, Internet Security, TM WiFi outlets and Web Hosting; and

  • All UniFi customer support services at TM UniFi Centre, all TMpoint outlets and at TMpoint Authorized Dealers as listed above except for bill payment.

Customers are advised to ensure that all transactions or requests related to the affected services are completed prior to the commencement of the maintenance activity to avoid any service interruption.

However, these maintenance exercises will not affect other TM services. We apologise for any inconvenience caused but would like to assure customers that affected services will resume to normal right after the exercise is completed. 


Should you have any inquiries, please get in touch with us here.


Thank you.​